Delivery Policy

Delivery Policy 

There is only one parcel charge per order. Your delivery charge is calculated during checkout. 

For very large order sizes, we reserve the right to re-quote the delivery charge before acceptance and shipment of your order. 

Who will deliver my order?  

We work with DPD to ensure you a fast, secure and trackable delivery. 

When will I receive my order? 

You should normally expect your Home Delivery orders within 3 working days from date of order placement, but it may often be sooner. Deliveries are typically attempted Monday – Friday between 8.00 AM - 6.00 PM.  

How do I track my delivery’s progress?  

DPD will email and text you the night before and morning of delivery with your tracking link.  

Will all of my goods be sent at the same time? 

We will pick all your items together and ship your order at the same time. However, depending upon the size of the order we may ship the order in more than one package. Consequently you may not receive all of the goods/packages at the same time. If you order an item which is marked 'pre-order' we will not usually dispatch your order until your whole order is ready.  

Can I change my order after I have placed it? 

To cancel or remove products from your order, or to change the delivery address, please contact us. If your order has not been processed, we will try to accommodate your request. If you would like to add products to your order please contact us as soon as possible. If your order has not been shipped, we will try our best to accommodate.